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How long does delivery take?
Our estimated delivery time is 2–6 weeks, as everything is made to order and produced in sequence. This ensures that every piece is crafted especially for you, with the care and attention it deserves 🌟. Because each item is made to order, we’re not
How much does shipping cost?
The shipping cost is calculated automatically at checkout based on your delivery address and the product(s) in your order. Prices may vary slightly over time due to changes in courier availability and shipping routes. We understand that the shipping
Where can I see TEDDY in person?
We get it! Nothing beats seeing (and sinking into) a TEDDY in real life 🧸You can experience it for yourself in one of our showrooms or Friends of OMHU locations - which you can explore here. Not all locations display the same models or colors, so if
Where do you ship to?
Don’t we all want a little TEDDY love in our country? OMHU is growing fast, and our designs are finding new homes around the world every month. You can always see the countries we currently ship to when you head to checkout on our website. If your co
Can I get free color swatches?
Yes! We’d love for you to explore the colors in person.You can order our free color swatches to see and feel the materials before deciding - you’ll only cover the shipping cost. 🎨 Take a look at the selection here.Simply add your favorite shades to
Are Grips automatically included?
TEDDY Grips are an optional add-on - perfect if your sofa likes to dance a little on smooth or slippery floors. They’re not included as standard, but you can find them here. And the best part? They ship for free. No delivery fee, just steady comfort!
How is TEDDY different from cheaper alternatives online?
We know - there are plenty of lookalikes out there. But TEDDY isn’t just about appearances. It’s built for real comfort, lasting quality, and thoughtful craftsmanship. We’ve spent years perfecting every detail: from the high-resilience foam and solid
How do I apply a discount code?
Got a code? Lucky you! 🌟. Here’s how to apply it:. Head to checkout and enter your code in the “Discount code” field. Click “Apply” to see your updated total before completing your purchase. You can use one discount code per order. If the code isn’t
Can mold appear underneath the TEDDY mattresses?
Nope - TEDDY’s got it covered. 🧸. Each mattress cover has a technical fabric underside that acts as a moisture barrier, while the sofa frame is slightly lifted on chrome brackets to let air flow freely underneath. The mattresses themselves are made
What is your return policy?
We hope you’ll love your OMHU piece, but if it’s not quite right, you have 30 days from delivery to return it 🚚. Simply start your return through our Claims & Returns Portal. Please make sure your item is returned in its original condition and packa
What do I do if my order arrives damaged?
We’re so sorry if your sofa or any other item has arrived with damage. We know how disappointing that can be, and we’ll do our best to make it right as quickly as possible. 💙. Here’s what to do:. Document the damage: Please take a few clear photos o
Where can I find assembly instructions?
Great news: it’s easier than it looks ✨ Find all our manuals here. From boxes to bliss in just a few steps.