If your sofa or any other product arrives damaged, please follow these steps:. Document the Damage: Take clear photos of the damage as soon as possible. This will help us understand the issue and expedite the process. Contact Our Support Team: Reach
Shipping costs can be estimated directly on the product page, and the exact price will always be shown at checkout. The cost varies depending on your location, and it can fluctuate over time due to factors like shipping routes and courier availabilit
Our estimated delivery time is 3-6 weeks, as we produce all orders on demand and in sequence. This means that production time is not affected by the model, color, or destination of your order. Because each piece is made to order, we can’t provide an
Love our original TEDDY sofa but can’t order it in your country yet? We hear you! OMHU is on a journey to bring our designs to new markets around the world, and your interest helps shape where we ship next. 💙 Sign up and help us prioritize your coun
Yes we do! At the moment we also ship to the US and Canada. For US and Canadian customers, our products are available through TEAK NYC at teaknewyork.com.
Yes! We know choosing the perfect color is a big deal, so we offer free fabric swatches to help you see and feel the materials before making your decision — you only have to cover the shipping. You can order them directly on our website — just add yo
We get it — seeing (and sinking into) the TEDDY sofa in real life makes all the difference. You can experience it for yourself in one of our showrooms! Check our Showrooms & Friends of OMHU for the latest locations and come feel the comfort firsthand
Nope! TEDDY is designed to stay in place. The mattresses have Velcro strips underneath, and we also include extra Velcro strips that you can use to attach the mattresses together — so they won’t slide apart when in bed mode.
We know there are lookalikes out there, but TEDDY isn’t just about looks — it’s about quality, durability, and craftsmanship. We’ve spent years perfecting the materials, design, and feel to make TEDDY truly unique. Cheaper versions often lack the sam
Nope! TEDDY is designed to prevent moisture buildup. All our mattress covers have a technical fabric underneath that acts as a barrier against moisture formation. The mattresses themselves are made from cold foam (High Resilience foam), which has an
We offer a 30-day return policy if you change your mind. Please be aware that returns must be made in the original packaging and the item must be intact and in the same condition as when you received it. Shipping costs for the return are covered by t